FAQ

Frequently Asked Questions

Can’t find an answer? Call us at 772-228-1900

BOOKING ONLINE

How easy is it to book online?

It truly takes about a minute to fill out all the necessary information. We will send a receipt email instantly and give you a confirmation shortly by email. Your information is secured and protected with an advanced payment provider. You will not be charged until after the cleaning has been finished.

What happens after i book my cleaning service?

You will instantly receive a receipt and we will confirm your booking shortly by email. Don’t worry, you will only be billed after the cleaning has been completed.


DAY OF SERVICE

Tell us more about move in/out cleaning?

A move in/out cleaning automatically includes a deep cleaning. The deep cleaning is a thorough cleaning that requires extra time and attention due to extra dust and dirt prior a tenant moving in or out. Visit our services page to see what our checklist includes for your move in/out cleaning.

Is your service guaranteed?

Yes, in fact we guarantee 110% that you will be satisfied with your cleaning. If you are not happy we will come back and clean it for no additional cost. If you still aren’t happy we will give you a full refund.

How many cleaners do you send?

We send 1 professional cleaner to your appointment. Our cleaners are quick,detailed and specialize in smaller homes.

How long will my cleaning take?

Since Dynamite Clean does 90% of their cleanings based on flat rate pricing, there is no real way to tell how long the cleaning will take. Each cleaning may vary based on the condition of the home as well as the size and extras selected.

Do I have to be home for the cleaning?

Just let us know where the key will be hidden or if your friend/neighbor/doorman will have the key.

Is your Maid service guaranteed?

Yes, in fact we guarantee 110% that you will be satisfied with your cleaning. If you are not happy we will come back and clean it for FREE. If you still aren’t happy we will give you a full refund.

How long will my cleaning take?

Since Dynamite Clean does 90% of their cleanings based on flat rate pricing, there is no real way to tell how long the cleaning will take. Each cleaning may vary based on the condition of the home as well as the size and extras selected.

 

CLEANING SUPPLIES

Do i need to provide any cleaning supplies?

We provide all of the cleaning supplies including vacuum. If you have a specific product that you would like us to use just let us know. We will be happy to use a product you have left out for us.

Do i need to provide any cleaning supplies?

We provide all of the cleaning supplies including vacuum. If you have a specific product that you would like us to use just let us know. We will be happy to use a product you have left out for us.

 

PRICING STRUCTURE & RECURRING SERVICE

What is your cancellation policy?

Because we reserve a time specifically for you, please make any schedule changes before 12 p.m. the day before service to avoid incurring a $50 cancellation fee. We appreciate your understanding.

How much will it cost to clean my home?

Our flat rate pricing is based on the size of your home. We calculate the size of your home by the number of bedrooms and bathrooms. There is no hidden fees, No surprises! Click to view our pricing calculator. If you do not see the task/option that you need to get your home cleaned or your home is 4 bedrooms but you do not see that on the booking page please go to this question “Hourly Rate/Custom Jobs” on the FAQ page for more details.

How much will it cost to clean my home?

Our flat rate pricing is based on the size of your home. We calculate the size of your home by the number of bedrooms and bathrooms. There is no hidden fees, No surprises! Click to view our pricing calculator. If you do not see the task/option that you need to get your home cleaned or your home is 4 bedrooms but you do not see that on the booking page please go to this question “Hourly Rate/Custom Jobs” on the FAQ page for more details.

Hourly Rate/Custom Jobs

1. Our rate for OFFICE CLEANINGS & RECURRING HOURLY RATES are $40/hr per maid.
*Recurring hourly cleanings mean custom cleanings that do not need the whole home cleaned per visit and any large homes such as 4 bedroom homes would fall under the $40hr rate.

2. Our rate for any ONE TIME CUSTOM CLEANINGs & 4 BEDROOM HOMES (ONE TIME CLEANINGS ONLY) are $50hr per maid.
*We do not service homes larger than 4 bedrooms unless it needs a partial cleaning such as 2 rooms and a kitchen.

3. Our POST CONSTRUCTION/HEAVY DUTY CLEANINGS are $60hr per maid.
*We do not do any extreme cleanings such as hoarding, etc. Please visit our services page to learn more about what we don’t offer.

What is a move in/move out cleaning?

Our move in/move out cleanings are designed to prepare a home for a new tenant. It’s a deeper cleaning that includes cleaning inside cabinets and drawers, fixtures, inside the fridge, all baseboards, etc. We charge extra for this and you will find that an additional cost for move in/move out cleaning is standard across the industry.

 

OTHER

What about pets inside your home?

Pets are not a problem. However, we do need to know if you have them. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. Our maids are instructed not to enter a house if they believe an animal is a threat.

What should I do about my security system?

We suggest you program a separate code for us if you are a recurring customer.

Should I tip the maid for a job well done?

Please let us know the amount or percentage and we will add that to your credit card bill. Adding a tip to the check is also fine. Average tip is 15%-20%.

Why don’t you service homes larger than 4 bedrooms?

The reason why we do not offer service for larger homes is because we only send 1 cleaner. Big houses like that should be handled by at least 2 cleaners. If you would like to schedule a cleaning for a 4 bedroom home this will need to be scheduled via live chat/email or by phone as we do not have scheduling available for larger homes.

What should I do about my security system?

We suggest you program a separate code for us if you are a recurring customer.

Can Dynamite clean my home even if other contractors/services are working at the same time?

Unfortunately we can not do any type of cleaning if others are working in the unit at the same time. This is to prevent not delivering a properly cleaned home as well as any blame towards our maids or company if there are any items missing due to others being at the unit at the same time for the same reason. We would gladly come clean the unit/property after others are finished.

Why should we hire you?

We are NOT your typical cleaning company. We are striving to be different than your standard cleaning company. We are making getting your home clean simple again, with no more complicated quotes and cluttered websites.